Some weeks ago I went to Brunswick Library looking for Spike Milligan’s Adolf Hitler: My Part in His Downfall (it was recommended to me by some members of my non-fiction writers’ group in Edinburgh). The book should have been in the stacks but when a librarian went down to check, he couldn’t find it.
“It’s really unusual for a book to go missing from the stacks,” he said. “There’s not much I can do except reserve it for you and keep an eye out for it.”
Fair enough, I thought, because I don’t have unreasonable expectations about what can and can’t be retrieved from library stacks.
I pretty much thought the book was a lost cause so imagine my surprise when I popped into the library today and the librarian said, “There’s a message here for you: since we couldn’t find the book you were looking for we’ve ordered a new copy.” Then she apologised because that would mean a bit of a delay in me getting it!
I told her not to worry; I thought it was amazing that they were ordering a book for me, just because I requested it. What wonderful customer service!